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If account access, clip access, or local export is unavailable, use these steps.

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Tellclip asks you to sign in again

Sign in again from the Tellclip menu. Then reopen the recording and retry the share action.

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Another person cannot open a clip

1

Make sure that the access mode is correct

Open the clip page and select Share. Make sure that Public link matches the required access.
2

Make sure that team access is available

If the public link is off, make sure that the viewer belongs to the clip organization.
3

Make sure that the clip is ready

Wait for the upload to finish before you send the link.

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Export is disabled

Saving a finished video to the Mac needs an active paid plan. Trial accounts can share during the active trial. If a paid plan recently changed, reopen Tellclip. Then retry Export.

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A trial ended

An expired trial cannot make new sharing changes. You can still turn off a public link as a privacy action. Open the account billing page to change the plan. Do not create a second account to recover organization access.