> ## Documentation Index
> Fetch the complete documentation index at: https://tellclip.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Recording and upload support

> Correct common recording, device, storage, sign-in, and upload errors.

If a recording does not start or a clip does not upload, use these steps.

## A recording does not start

**1. Make sure that permissions are on**

Open Tellclip `Settings`. Make sure that Screen Recording access is on.

**2. Make sure that the source is available**

If Tellclip reports a missing window or screen, select the source again.

**3. Make sure that storage is available**

If the disk is full, free space before you start another recording.

## The camera or microphone is unavailable

Open `Settings` and make sure that the related macOS permission is on. Then select the device again.

If Tellclip cannot start the selected camera, select another camera. Reopen Tellclip after a macOS permission change.

## A clip does not upload

**1. Make sure that sign-in is active**

Make sure that Tellclip shows the correct signed-in account.

**2. Make sure that the connection is active**

Make sure that the Mac has an internet connection.

**3. Retry the upload**

Reopen the recording from `Recent Clips`. Then select `Share Clip` again.

If Tellclip cannot find the uploaded clip, share the local recording as a new clip.

## Transcript processing is pending

Keep Tellclip running. The app processes the transcript on the Mac before the separate transcript upload.

## Related pages

* [Permissions](https://tellclip.com/docs/start-here/permissions.md)
* [Share a clip](https://tellclip.com/docs/share/share.md)
* [Use transcripts](https://tellclip.com/docs/share/transcripts.md)
* [Contact support](https://tellclip.com/docs/support/contact.md)


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