> ## Documentation Index
> Fetch the complete documentation index at: https://tellclip.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Account and export support

> Correct sign-in, access, trial, subscription, and export errors.

If account access, clip access, or local export is unavailable, use these steps.

## Tellclip asks you to sign in again

Sign in again from the Tellclip menu. Then reopen the recording and retry the share action.

## Another person cannot open a clip

**1. Make sure that the access mode is correct**

Open the clip page and select `Share`. Make sure that `Public link` matches the required access.

**2. Make sure that team access is available**

If the public link is off, make sure that the viewer belongs to the clip organization.

**3. Make sure that the clip is ready**

Wait for the upload to finish before you send the link.

## Export is disabled

Saving a finished video to the Mac needs an active paid plan. Trial accounts can share during the active trial.

If a paid plan recently changed, reopen Tellclip. Then retry `Export`.

## A trial ended

An expired trial cannot make new sharing changes. You can still turn off a public link as a privacy action.

Open the account billing page to change the plan. Do not create a second account to recover organization access.

## Related pages

* [Control access to a clip](https://tellclip.com/docs/share/access.md)
* [Export a clip](https://tellclip.com/docs/share/export.md)
* [Move and archive clips](https://tellclip.com/docs/teams/move-and-archive-clips.md)
* [Share a clip](https://tellclip.com/docs/share/share.md)
* [Contact support](https://tellclip.com/docs/support/contact.md)


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